Frequently Asked Questions
Everything you need to know about your FOCL experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Returns are free for domestic customers via our online portal.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section.
Do you restock items that are sold out?
While some of our core collections are restocked regularly, our limited-edition drops are rarely reproduced. We recommend signing up for 'Back in Stock' notifications on the product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options through Klarna and Afterpay.
How should I care for my FOCL garments?
To maintain the quality of your apparel, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions can be found on the inner care label of each garment.